Plans & billing
Note: billing ships with the platform build. Keep this article in step with the live pricing, quotas, and Stripe flows as they're implemented.
Plans
| Free | Individual | Team | Enterprise | |
|---|---|---|---|---|
| Price | $0 | $49/mo · $490/yr | $99/mo · $990/yr | Custom |
| Active projects (card sort or pairwise) | 1 | Unlimited | Unlimited | Custom |
| Participants per project | Up to 10 | Unlimited | Unlimited | Unlimited |
| Graham group-naming & quality checks | No | ✓ | ✓ | ✓ |
| Graham screener import (.docx/.pdf) | No | ✓ | ✓ | ✓ |
| Graham insight reports | 1 (view only) | Unlimited | Unlimited | Unlimited |
| Report downloads (PDF, Word, PowerPoint, Excel) | No | ✓ | ✓ | ✓ |
| Graham help & support | ✓ | ✓ | ✓ priority | ✓ priority |
| Seats | 1 | 1 | Up to 3 (same company domain) | Custom |
| Email support | No | ✓ | ✓ priority | ✓ dedicated |
| Extras | No | No | Roles, shared studies | SSO, white-label, custom domain, DPA & security docs, SLA, invoicing |
The Free plan is a genuine way to run a real study and see the results. It's there to try the product. Annual billing is 2 months free (Individual $490/yr, Team $990/yr). Enterprise is custom-priced; contact us.
Upgrading
Upgrade any time from your account; your new limits apply immediately. Annual billing unlocks once you've completed your first study on a monthly plan, and it gives you 2 months free vs. paying monthly.
Switching from monthly to annual
Open Manage billing and choose the annual plan. The time you've already paid for on monthly is credited automatically against the annual price, so you only pay the difference (Stripe prorates it for you). Your billing date resets to the day you switch.
Cancellation
Cancel any time from your account billing page (self-serve).
- Monthly: you keep access until the end of the current period; no partial refund.
- Annual: cancel any time to stop the next renewal. There are no mid-term refunds for the rest of a paid annual term.
Downgrades
If you drop to a lower plan and you're over its limits, nothing is deleted. Studies and data above the limit become read-only until you're back within the limit or upgrade again.
Failed payments
If a payment fails, we retry and email you before any change to your plan, so a temporary card issue won't cost you access.
Graham's always on hand
Graham, help and support, is included on every plan. If you ever reach an unusually high volume of chats in a single day, he'll offer to email support for you right there in the app (no need to open your email), so you're never left waiting.
Agreeing to the terms
Before any paid plan starts, you confirm you agree to the Terms of Service and Privacy Policy. Paid plans renew automatically until you cancel, and you can cancel anytime from Manage billing.